Refund policy
Return & Refund Policy of www.dynamicautowerx.com
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Refunds/Cancelations may be subject to a 5-25% cancelation/restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, un-installed or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Turbo chargers are custom assembled to order, canceled Turbochargers will have a 10-20% cancelation fee applied.
Please allow 1-2 weeks for your return to be processed with your bank.
Discounted items, and Beta Testers are not eligible for a return or refund, Custom items or Turbochargers.
Dynamicautowerx will not directly issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Dynamic Autowerx offer a warranty to the original purchaser for the repair or replacement of their turbochargers for a period of up to 12 months on select turbochargers starting from the date of purchase. The warranty covers the turbocharger for faulty workmanship or faulty components and does not extend to turbochargers damaged due to misuse in fitting or operation or lack of supporting mods or hardware new oil lines & return lines are required for older high mileage cars. In many cases the oem exhaust even when modified is not adequate & could result in a premature failure. Please read turbocharger trouble guide in order to ensure the reason for failure of the previous turbocharger has been eradicated before fitment of the replacement unit. Proof and date of the original purchase and purchaser will be required before any warranty claim will be contemplated. Units for which a claim is being made must be returned to Dynamic Autowerx complete, any attempt to dismantle or repair the unit will invalidate the conditions of the warranty. The warranty does not cover the cost of any labor or materials required to remove or re – install the turbocharger, or any other ancillary costs other than those directly attributable to the repair or replacement of the turbocharger itself. All other liabilities such as indirect or consequential loss (including loss of profit) are expressly excluded.
It is vital that the turbocharger is fitted correctly. Please follow all vehicle manufacture’s instructions as well as the removing and refitting a turbocharger is a relatively simple task but should not be attempted by anyone without the necessary experience or expertise to do so. Dynamic Autowerx insist that his or her turbochargers are fitted by someone possessing the knowledge to do so correctly. Incorrect fitting, improper tune, poor engine condition or maintenance, insufficient or incorrect air or oil filtration or signs of lack of lubrication will all lead to a claim being rejected.
Most turbocharger failures occur due to oil related issues, engine related problems, improper tuning & improper exhaust setup which if not eliminated will result in the failure of the replacement unit very quickly but without warranty cover. In order to assist claimants and prevent further problems, Dynamic Autowerx will issue a report on the condition of any turbocharger returned during the warranty period. This is usually a very good indicator as to the reason for any turbocharger’s premature failure.